At GREY JACK, we strive to ensure your satisfaction with our eyeglasses. We offer the following warranty policy for your peace of mind:
1. 7-Day Return for Dissatisfaction:
If you are not satisfied with your glasses within 7 days of receiving them, you can request a return for a refund. No questions will be asked. Please refer to our Refund Policy for detailed instructions on how to initiate the return process.
2. 30-Day Free Replacement for Quality Issues:
If you encounter any quality problems with your glasses within 30 days of receipt, we offer a free replacement. You will not be required to return the original glasses, and we will cover the shipping fees for the replacement pair.
- The warranty period starts from the date of receipt.
- The warranty only covers manufacturing defects and does not include damages caused by accidents, misuse, or improper care of the glasses.
- To initiate a return or replacement, please contact our customer service with your order details and a description of the issue.
We are committed to providing high-quality eyeglasses and ensuring your satisfaction. If you have any further questions or concerns regarding our warranty policy, please don't hesitate to reach out to us.