We offer FREE shipping for all orders over $39. And we strive to deliver your glasses as soon as possible, so please make sure to enter the correct address and include all the required information.
1.How will my goods be shipped?
We partner with DHL,FEDEX,Yanwen ect. to ensure the delivery of your orders.
2. The delivery time for your order consists of two parts:
(1) Order processing time: This typically takes 2 business day, excluding shipping time. It refers to the time it takes for the seller to hand over the order to the courier company after you have placed the order. Orders are usually shipped within 1 business days after order confirmation/payment. Delays may occur for orders placed over the weekend. Please note that our warehouse operates during standard business hours, Monday to Friday, excluding holidays. In such cases, we take measures to minimize transportation delays.
(2) Shipping time: This is typically 15-20 business days.
Note: Delivery time = Processing time + Shipping time (depending on your location).
Once your order is shipped, you will receive an email with a tracking number (the tracking number will be activated within 24 hours). Click here and enter the tracking number provided in your confirmation email. Please note that during peak periods or holidays, it may take longer. Tracking information may take 24 to 48 hours to update. If you are unable to track your package correctly, please contact us, and we will resolve the issue within 48 hours.
4. Address Change:
Once the package is shipped, we cannot change the delivery address. If you need to change the delivery location for your order, please contact us.
5. Order Cancellation:
If you contact us promptly after making a purchase, we can cancel your order. If your payment is already processed, but the package is not yet shipped, you can cancel the order before it is delivered. We will refund your money in full. Once the package is shipped, the order cannot be canceled.
We are committed to delivering your orders efficiently. If you have any other questions or concerns regarding shipping, please feel free to contact our customer service.